Your information
Privacy Policy
Last updated: July 16, 2026
1. What we collect
When you book with us, contact us, or use this website, we may collect:
- Your name, phone number, and email address
- Your pet's name, breed, size, coat condition, and temperament notes
- Appointment history and service preferences
- Messages you send us by text, email, or through this site
- Basic website analytics (pages visited, device type)
2. How we use it
- Scheduling, confirming, and reminding you about appointments
- Coordinating drop-off and pickup
- Notifying you about waitlist openings and cancellations
- Requesting feedback and reviews after a groom
- Keeping records that help us groom your pet safely (allergies, temperament, coat history)
- Improving our services and this website
3. Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers acting on our behalf solely to deliver the messages you signed up for (for example, our messaging platform provider).
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance. See our Terms of Use for full SMS program terms.
4. What we don't do
- We do not sell your personal information. Ever.
- We do not share your contact information with third parties for their marketing.
- We do not send you marketing messages you haven't agreed to receive.
5. Service providers
We use trusted software platforms to run our booking, messaging, and website (for example, our CRM and scheduling system). These providers process your information only to deliver those services for us and are not permitted to use it for their own purposes.
6. Data retention & security
We keep your booking and pet-care records for as long as you're a client so we can groom your pet consistently and safely. If you'd like your information deleted, text us and we'll take care of it, subject to any records we're required to keep. We use reasonable administrative and technical safeguards to protect your information.
7. Children's privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.
8. Changes & contact
We may update this Privacy Policy from time to time; the "Last updated" date reflects the current version. Questions or requests about your information? Text (731) 501-9657 or email [email protected].
Alamo Pet Grooming & Spa · 74 Factory St, Alamo, TN 38001
